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#Frequently asked questions

Q: WHAT METHODS OF PAYMENTS ARE ACCEPTED?
A: You can pay with regular credit or debit cards, like Visa, Mastercard, American Express, and Discover, or with PayPal. Sorry, we can't accept prepaid cards.
Q: WHAT SHIPPING COMPANY DO YOU USE, WHERE DO YOU SHIP TO, AND HOW CAN I TRACK MY ORDER?
A: We ship orders both within the United States and internationally using USPS, FedEx, or DHL. We deliver to P.O. boxes, U.S. military bases, as well as residential and business addresses. Please ensure your address is in English and correctly formatted to avoid returns. Once your order ships, we'll email you a tracking number so you can keep an eye on it. You can track your package using the carrier mentioned in the email we send you.

For international orders, there might be extra customs duties and taxes that aren't included in the shipping costs. These fees are decided by your country based on what you've ordered and its value. We can't control these fees, so you'll need to take care of them if they apply.

Q: HOW CAN I CANCEL MY ORDER?
A: If you want to cancel your order, please do it as soon as you can because sometimes orders ship out the same day they're placed. Once an order has been shipped and is on its way to you, we can't cancel it.
Q: MY PACKAGE SAYS ‘DELIVERED’ BUT I DO NOT HAVE IT, WHERE IS IT?
A: When the mail carrier drops off your package, the shipping company marks it as 'delivered.' If you see 'delivered' but don't have your package, check with your local USPS delivery person or post office for more details. You might also want to ask people at home or in your building who might have picked up the package for you.
Q: DOES ECOM FUSION DYNASTY ACCEPT REFUNDS?
A: We don't give refunds unless there's something wrong with the product you received. If you think there's a problem, you have 5 days after getting your order to let us know. After that, we can't accept any claims, sorry. Just email us at ecomfusiondynasty@gmail.com with your order number and tell us what's wrong. We'll look into it and decide about the refund based on each case.
Q: HOW DO I CONTACT SOMEONE AT ECOM FUSION DYNASTY?
A: If you need to get in touch with Ecom Fusion Dynasty, email us at ecomfusiondynasty@gmai. Please give us up to 24 hours to reply to your email. If your email is about an order you've already placed, be sure to include the order number and a clear message. This helps us respond faster and solve any issues. Sending multiple emails with different messages might slow down our response time. We suggest sending one message for each order inquiry.
Q: HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?
A: We process and ship all orders within 10-12 business days unless the product description says otherwise. For orders within the country, they usually arrive in 1-3 weeks after shipping, not counting Sundays, holidays, or any unexpected delays. The exact delivery time depends on where you live. International deliveries might take 5-21 days after shipping, depending on how your country handles processing, customs, and delivery.
Q: MY ADDRESS IS WRONG. CAN I CHANGE MY ADDRESS?
A: We can't change addresses once orders are placed due to our protection policies. Please check your address carefully before finalizing your order, including any apartment, unit, or suite numbers. If you made a mistake, email us at ecomfusiondynasty@gmail.com with your order number and the correct address. We'll update it for you so you receive your order at the right place. Please remember, that once orders are shipped, we can't change the address.
Q: I RECEIVED MY TRACKING NUMBER BUT IT’S NOT UPDATING, COULD YOU LOOK INTO IT?
A: Tracking numbers might take up to 48 hours to show any updates. If it's been longer than expected and you haven't seen an update, please reach out to us at ecomfusiondynasty@gmail.com.
Q: DO YOU RESTOCK ITEMS ONCE SOLD OUT?
A: Usually, we don't restock items, but sometimes we do in limited quantities. We'll let you know about new releases and restocks through email and social media. It's a good idea to join our email list for updates on product restocks. Signing up is the easiest way to stay informed about upcoming releases and other news.
Q: CAN I MAKE AN EXCHANGE/ITEM RETURN?
A: We're happy to give you store credit for exchanges or returns. You can keep the item if you'd like. If you start the return process within 30 days of getting your delivery, you can also get a full refund. Just follow our 30-day refund policy. For more info, check out our Return & Refund Policy page.